Zammad

https://github.com/zammad/zammad-user-documentation
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Zammad is an open-source, web-based helpdesk and ticketing system designed for managing customer...
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### Install Sphinx dependencies

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/README.md

Install the required Python packages for documentation generation.

```bash
$ pip install -r requirements.txt
```

--------------------------------

### Install gettext dependencies

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/README.md

Install gettext on various operating systems to support translation workflows.

```bash
$ brew install gettext              # macOS
$ sudo apt install gettext          # Debian / Ubuntu
$ sudo dnf install gettext          # Fedora
```

--------------------------------

### Build documentation locally

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/README.md

Commands to trigger the documentation build process using make.

```bash
$ make html
```

```bash
$ make -e SPHINXOPTS="-D language='en'" html
```

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### Search by Creation Date

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Filter by specific dates, ranges, or relative time offsets.

```default
created_at:2018-11-18 
created_at:[2018-11-15 TO 2018-11-18] 
created_at:>now-1h
```

--------------------------------

### Search by Title

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Use quotes for phrases containing spaces or wildcards for partial matches.

```default
title:”some title” 
title:Printer 
title: “some ti*”
```

--------------------------------

### Search by Ticket Number

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Use exact matches or wildcards for ticket numbers.

```default
number:1118566 
number:11185*
```

--------------------------------

### Search by Article Body

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Perform keyword, fuzzy, or regular expression searches on article content.

```default
article.body:heat 
article.body:heat~ 
articlebody:/joh?n(ath[oa]n)/
```

--------------------------------

### Update translation catalog

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/README.md

Update the translation files before submitting changes.

```bash
$ make gettext
```

--------------------------------

### Search by Customer Name

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Filter tickets by specific customer attributes.

```default
customer.firstname: John
```

```default
customer.lastname: Doe
```

--------------------------------

### Complex Search with Logical Operators

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Combine multiple conditions using parentheses and logical operators.

```default
state.name: open AND (article.from:me OR article.from:somebody)
```

--------------------------------

### Search by State

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Filter by ticket state using English names and logical OR.

```default
state.name: new 
state.name:new OR open
```

--------------------------------

### Search by Article Count

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Filter tickets based on the number of articles using exact values or ranges.

```default
article_count:5 
article_count: [5 TO 10] 
article_count:[5 TO *] 
article_count:[* TO 5]
```

--------------------------------

### Search by Article Sender

Source: https://github.com/zammad/zammad-user-documentation/blob/pre-release/advanced/search.rst

Filter tickets containing articles from a specific sender.

```default
article.from:*bob*
```
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