Zammad

https://github.com/zammad/zammad-admin-documentation

Admin

Zammad is an open-source, web-based helpdesk and customer support system that enables teams to...

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License:AGPL-3.0

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### Text module examples with variables

Source: https://github.com/zammad/zammad-admin-documentation/blob/pre-release/manage/text-modules.rst

Example text modules using Zammad variables to insert customer and user names. These snippets can be used in articles and chat.

```text
Hello Mrs. #{ticket.customer.lastname},

Hello Mr. #{ticket.customer.lastname},

Hello #{ticket.customer.firstname},

My Name is #{user.firstname},
```

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### Install Python dependencies with pip

Source: https://github.com/zammad/zammad-admin-documentation/blob/pre-release/README.md

Installs the Python dependencies required for building the documentation, including Sphinx.

```bash
$ pip install -r requirements.txt
```

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### Install gettext on macOS, Debian/Ubuntu, or Fedora

Source: https://github.com/zammad/zammad-admin-documentation/blob/pre-release/README.md

Installs the gettext utility on macOS, Debian/Ubuntu, or Fedora, which is required for translation catalog generation.

```bash
$ brew install gettext              # macOS
$ sudo apt install gettext          # Debian / Ubuntu
$ sudo dnf install gettext          # Fedora
```

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### Verify S3 connection with rails r

Source: https://github.com/zammad/zammad-admin-documentation/blob/pre-release/settings/system/storage.rst

Verifies the S3 storage setup before switching to Simple Storage (S3). Run in the Zammad directory; expect true if the connection works, false with an error message otherwise. If installed via package manager, use zammad run rails r instead.

```shell
rails r 'Rails.logger = Logger.new(STDOUT); pp Store::Provider::S3.ping?'
```

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### Build HTML documentation with make html

Source: https://github.com/zammad/zammad-admin-documentation/blob/pre-release/README.md

Builds the HTML documentation locally.

```bash
$ make html
```

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