Sagicc

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Sagicc is an omnichannel customer experience platform that enables businesses to manage customer...
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### Report List Response Structure

Source: https://technisupport.atlassian.net/wiki/spaces/SMDUE/pages/2859696129

Example of a successful JSON response when retrieving the list of generated reports.

```json
{  "status": "OK",  "code": "OMO001",  "message": "El listado de reporte_generado ha sido obtenido exitosamente.",  "fullMessage": "OMO001 - El listado de reporte_generado ha sido obtenido exitosamente.",  "statusResult": true,  "result": [  {  "id": 83,  "nombre": "Base de Clientes",  "link_descarga": "/reports/BasedeClientes_1743775050.json",  "tipo_reporte": 24,  "reporte_programado_id": null,  "tipo_generacion": 0,  "estado": "GENERADO",  "config_reporte": {  "features": [],  "workspace": 1,  "fecha_desde": "2025-03-01 00:00:00",  "fecha_hasta": "2025-03-31 23:59:59",  "filter_field": "created_at",  "assigned_users": [],  "ignore_validation": true  },  "descargado": 1,  "habilitado": true,  "created_at": "2025-04-04 08:57:28",  "updated_at": "2025-04-11 17:08:32",  "deleted_at": null,  "created_by": 44,  "updated_by": 8,  "deleted_by": null,  "workspace_id": 1  }  ] }
```

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### Report Data Response Structure

Source: https://technisupport.atlassian.net/wiki/spaces/SMDUE/pages/2859696129

Example of the JSON response structure containing report headers and data records.

```json
{  "header": [  "NRO. CASO",  "CAMPAÑA",  "DESCRIPCION CASO",  "TIPO CASO",  "ESTADO CASO",  "FECHA CREACION CASO",  "FECHA CIERRE CASO",  "USUARIO CIERRE CASO",  "TIPO CANAL ORIGEN CASO",  "TIPO DOCUMENTO",  "NRO. DOCUMENTO",  "PRIMER APELLIDO",  "SEGUNDO APELLIDO",  "PRIMER NOMBRE",  "SEGUNDO NOMBRE",  "ETIQUETA CLIENTE",  "NRO. CUENTA",  "TELEFONO",  "CORREO ELECTRONICO",  "OBSERVACIONES GESTION",  "FECHA GESTION",  "USUARIO GESTION",  "GRABACIONES",  "CUMPLIO SLA"  ],  "data": [],  "name": "REPORTE DE GESTIONES" }
```

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### Billing Data Response Structure

Source: https://technisupport.atlassian.net/wiki/spaces/SMDUE/pages/2467004526

Example of the JSON response returned upon a successful 200 status code request.

```json
{  "status": "OK",  "code": 200,  "message": "El reporte de facturación se ha obtenido exitosamente",  "fullMessage": "200 - El reporte de facturación se ha obtenido exitosamente",  "statusResult": true,  "result": {  "startDate": "2024-07-01",  "endDate": "2024-07-01",  "instance": "SAGICCTEST L10",  "instance_url": "https://sagicctestl10.sagicc.co",  "users": [  {  "id": 80681,  "billing_instancia_id": 80681,  "user_id": 4,  "nombre": "Joohn Wick",  "email": "jwick@sagicc.co",  "roles": "administrador,agente",  "canales": 3,  "campanas": 2,  "tipos_canales": 3,  "dias_creado": 654,  "habilitado": 1,  "creado": "2022-09-16 11:37:55",  "actualizado": "2024-06-28 10:51:34",  "eliminado": null,  "created_at": "2024-07-02T05:30:08.000000Z",  "updated_at": "2024-07-02T05:30:08.000000Z",  "instancia_id": 79,  "fecha": "2024-07-01"  },  {...},  {...},  {...}  ],  "items": [  {  "fecha": "July",  "tipo_item": "INBOUND_WHATSAPP_MESSAGE",  "cantidad": "102.00"  },  {...0}  ]  } }
```

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### Retrieve Billing Data Endpoint

Source: https://technisupport.atlassian.net/wiki/spaces/SMDUE/pages/2467004526

Use this GET request to fetch billing information for a specific date range and grouping interval.

```http
https://{{sagicc_instance_url}}/api/billing/get-billing-data?startDate=2024-07-01&endDate=2024-07-31&groupBy=month
```

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### Retrieve List of Generated Reports

Source: https://technisupport.atlassian.net/wiki/spaces/SMDUE/pages/2859696129

Use this GET request to fetch a list of reports. Modify the query parameters to filter by status, date, or report type.

```http
https://{{sagicc_instance_url}}/api/table/reporte_generado?type=normal&conditions=(estado="GENERATED" AND created_at > "2025-01-01" AND tipo_reporte=24)&page=1&sizePerPage=50&sortName=id&sortOrder=desc&enabled=true
```
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