Wati.io Help Center

https://support.wati.io/en
Admin
The Wati.io Help Center provides articles and guides to help users find answers and learn about the...
Tokens:243,822
Snippets:5,243
Trust Score:10
Update:5 months ago
Show doc for...
Tokens:
Raw
### Parameter Placement Example

Source: https://support.wati.io/en/articles/11463458-whatsapp-template-message-guidelines-naming-formatting-and-translations

Demonstrates the rule that template parameters cannot start or end the message. Parameters must be placed within the text.

```plaintext
{{1}}, your appointment is confirmed.
```

```plaintext
Hi {{1}}, your appointment is confirmed.
```

--------------------------------

### Wati Access Token Example

Source: https://support.wati.io/en/articles/11463133-connecting-wati-to-eber-a-step-by-step-guide

This is an example of how your Wati Access Token should appear. Ensure you copy it without the 'Bearer' prefix.

```text
Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6Ik...
```

--------------------------------

### Example Chat Transcript Format

Source: https://support.wati.io/en/articles/11463003-how-to-download-chat-transcripts-in-wati

This is an example of how a downloaded chat transcript will appear in a .txt file. It includes timestamps and sender information for each message.

```text
[10:15 AM] John Doe: Hello! I need help with my order.  [10:17 AM] Support Team: Sure! Can you provide your order number?  [10:20 AM] John Doe: It's #123456.  
```

--------------------------------

### Extracting Value from Nested Object in API Response

Source: https://support.wati.io/en/articles/11463025-advance-chatbot-builder-using-webhook-node

To store a value from a nested JSON object in the API response, use dot notation. For example, to get 'QuoteId' from 'Result', use 'Result.QuoteId'.

```JSON
{
  "Result": {
    "QuoteId": "xxxxx",
    "QuoteNumber": "xxxxxx",
    "PolicyNumber": null
  },
  "MessageValidation": null,
  "QuoteReferrals": null
}
```

--------------------------------

### Example Welcoming Message Reply Material

Source: https://support.wati.io/en/articles/11463182-what-are-reply-materials

A sample text-based reply material that includes a greeting, customer name placeholder, and a list of options.

```text
Hi {{name}}, how can I help you?1. Opening Hours2. Shop Locations3. Pricing4. Talk to an agent
```

--------------------------------

### Extracting Value from Array of Objects in API Response

Source: https://support.wati.io/en/articles/11463025-advance-chatbot-builder-using-webhook-node

To extract a value from an array of objects within an API response, use bracket notation for array indices and dot notation for object keys. For example, to get 'current_status' from the first element of 'shipment_track', use '$.[0].tracking_data.shipment_track[0].current_status'.

```JSON
[
  {
    "tracking_data": {
      "track_status": 1,
      "shipment_track": [
        {
          "id": 1278937320,
          "current_status": "Delivered"
        }
      ]
    }
  }
]
```

--------------------------------

### Example Excel Import File Structure

Source: https://support.wati.io/en/articles/11463450-how-to-send-personalized-media-content-in-a-campaign

When bulk updating contacts for personalized media, ensure your Excel file includes a 'Phone Number' column and a 'qr_url' column. Each row should contain a unique URL in the 'qr_url' column for the corresponding contact.

```text
Phone Number| `qr_url`  
---|---
+1234567890| `https://example.com/qr1`  
+0987654321| `https://example.com/qr2`
```

--------------------------------

### Good Example: Concise Template Message

Source: https://support.wati.io/en/articles/11660815-how-to-optimize-your-messaging-costs-with-the-new-message-based-pricing

This is an example of a concise message template that adheres to length and emoji limits, increasing the likelihood of approval.

```text
Hi [name],    
Your order has been shipped!    
🚚 You can track it here: [tracking_link].    
Thanks for shopping with us! 😊
```

--------------------------------

### Example Format for Dynamic Confirm Button URL

Source: https://support.wati.io/en/articles/11463119-how-to-set-up-cash-on-delivery-automated-messages-in-wati-s-shopify-app

Use this format to create a clickable confirmation button in your WhatsApp message template for COD orders. It utilizes Wati's partial variables for dynamic linking.

```html
https://s.wati.io/{{cod_confirm_url_partial_variable}}
```
Tokens:
Raw