Freshservice Support

https://support.freshservice.com/support/solutions
Admin
Tokens:42,355
Snippets:475
Trust Score:10
Update:6 months ago
Show doc for...
Tokens:
Raw
### Install Discovery Agent with PsExec (Workgroup - Example)

Source: https://support.freshservice.com/support/solutions/articles/199805-installing-discovery-agent-win-in-a-workgroup-using-psexec-

An example demonstrating the PsExec command for installing the Discovery Agent. It shows concrete values for the user account, password, and the network path to the agent MSI file, along with the registration token.

```bash
psexec @computer.txt -e -s -u Admin -p password msiexec /i \10.1.10.100\public\FSAgent.msi REGISTRATIONTOKEN="dummytokenvalue"
```

--------------------------------

### Install Discovery Agent with PsExec and Proxy (Workgroup - Example)

Source: https://support.freshservice.com/support/solutions/articles/199805-installing-discovery-agent-win-in-a-workgroup-using-psexec-

An example illustrating the PsExec command for installing the Discovery Agent with proxy configuration. This example provides specific values for the user, password, MSI path, registration token, and proxy server details.

```bash
psexec @computer.txt -e -s -u Admin -p password msiexec /i \10.1.10.100\public\FSAgent.msi REGISTRATIONTOKEN="dummytokenvalue" PROXYSERVER="192.168.5.161" PROXYPORT="808" PROXYUSERNAME="Admin" PROXYPASSWORD="Freshservice"
```

--------------------------------

### Install Freshservice Discovery Agent with Proxy (Windows Command Prompt)

Source: https://support.freshservice.com/support/solutions/articles/223635-installing-discovery-agent-windows-

This command installs the Freshservice Discovery Agent on Windows machines, configuring it to use a proxy server. It requires the agent installer file, a registration token, and proxy server details. PROXYUSERNAME and PROXYPASSWORD are optional parameters.

```cmd
msiexec /i <agent installer> REGISTRATIONTOKEN="dummytoken" PROXYSERVER=<proxy server name/ip> PROXYPORT=<proxy port> PROXYUSERNAME=<proxy user name> PROXYPASSWORD=<proxy password>

Example:
msiexec /i "fs-windows-agent.msi" /qn /norestart ACTION=INSTALL ALLUSERS=1 TARGETDIR="C:\Program Files (x86)\Freshdesk\Freshservice Discovery Agent\" REGISTRATIONTOKEN="dummytoken" PROXYSERVER=192.168.5.161 PROXYPORT=808 PROXYUSERNAME=admin PROXYPASSWORD=freshservice
```

--------------------------------

### Silent/Unattended Installation of Freshservice Discovery Agent (Windows)

Source: https://support.freshservice.com/support/solutions/articles/223635-installing-discovery-agent-windows-

These commands facilitate silent or unattended installation of the Freshservice Discovery Agent on Windows machines. The first command is for a standard installation, while the second includes parameters for proxy configuration. Replace placeholders with your specific values.

```cmd
Silent/unattended installation command:
msiexec /i "fs-windows-agent.msi" /qn /norestart ACTION=INSTALL ALLUSERS=1 TARGETDIR="C:\Program Files (x86)\Freshdesk\Freshservice Discovery Agent\" REGISTRATIONTOKEN="<token>"

Silent/unattended installation command with proxy:
msiexec /i "fs-windows-agent.msi" /qn /norestart ACTION=INSTALL ALLUSERS=1 TARGETDIR="C:\Program Files (x86)\Freshdesk\Freshservice Discovery Agent\" REGISTRATIONTOKEN="<token>" PROXYSERVER=<value> PROXYPORT=<value> PROXYUSERNAME=<value> PROXYPASSWORD=<value>
```

--------------------------------

### Install Discovery Agent with PsExec (Workgroup)

Source: https://support.freshservice.com/support/solutions/articles/199805-installing-discovery-agent-win-in-a-workgroup-using-psexec-

This command uses PsExec to remotely install the Freshservice Discovery Agent on multiple computers listed in a text file. It requires specifying the user account, password, and the network path to the agent MSI installer. The REGISTRATIONTOKEN is a mandatory parameter for agent registration.

```bash
psexec @computer.txt -e -s -u <USER ACCOUNT> -p <PASSWORD> msiexec /i <MSI ABSOLUTE PATH> REGISTRATIONTOKEN="dummytokenvalue"
```
Tokens:
Raw