Jira Service Management Cloud

https://support.atlassian.com/jira-service-management-cloud/docs
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### Install JEC on Windows

Source: https://support.atlassian.com/jira-service-management-cloud/docs/install-jira-edge-connector

Execute the service binary to install the JEC service after configuring the JSON file.

```shell
jecService<32|64>.exe install 
```

--------------------------------

### Install OP5 RPM package

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-itrs-op5-monitor

Commands to handle common RPM installation errors such as obsolete packages or existing installations.

```bash
rpm -i jsm-op5-1.0.4-rpm-x86-64.rpm --nodeps
```

```bash
rpm -i jsm-op5-1.0.4-rpm-x86-64.rpm --force
```

--------------------------------

### Install PowerShell Script

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-scom

Command to install the integration script using the provided integration URL.

```powershell
Powershell -ExecutionPolicy bypass -file C:\scripts\jsm\jsm.ps1 -Url [integration url] -install
```

--------------------------------

### Install Opsview Plugin on Debian-based Distributions

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-opsview

Use the dpkg command to install the plugin package on Debian-based systems.

```bash
sudo dpkg -i jsm-opsview_<your_version>.deb # for Opsview v6 and above sudo dpkg -i jsm-opsviewv6_<your_version>.deb
```

--------------------------------

### Install OEM plugin on RedHat-based distributions

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-oracle-enterprise-manager-oem

Use the rpm package manager to install the plugin on RedHat-based systems.

```bash
sudo rpm -i jsm-oem-<your_version>.rpm
```

--------------------------------

### Install OEM plugin on Debian-based distributions

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-oracle-enterprise-manager-oem

Use the dpkg package manager to install the plugin on Debian-based systems.

```bash
sudo dpkg -i jsm-oem-<your_version>.deb
```

--------------------------------

### Find work items by SLA clock duration

Source: https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas

Use these queries to filter requests based on elapsed time since the SLA started or remaining time until a breach occurs.

```JQL
"Time to first response" < elapsed("10m")
```

```JQL
"Time to resolution" < remaining ("2h")
```

--------------------------------

### Example JSON audit log entry

Source: https://support.atlassian.com/jira-service-management-cloud/docs/work-with-audit-logs

A detailed representation of an audit log entry in JSON format, containing event metadata, integration details, and parsed alert data.

```json
{ "_internalDetails": { "incident-raw-id":"8b75f063-937c-4277-80d4-86d4b301ce27", "incident-alert-type":"Associated" }, "note":"null", "snoozedUntil":"null", "ownerFullName":"null", "acknowledged":"false", "isCustomAction":"false", "integrationName":"Another sync", "description":"", "source":"xyz@mytest.com", "_extraProperties":{ "incident-alert-type":"Associated" }, "-oldTags":[], "tinyId":"803", "alias":"5d3973e2-ebcd-4ef9-9cee-4ce0e2ee93e3-1688164225746", "action":"AddDetails", "id":"5d3973e2-ebcd-4ef9-9cee-4ce0e2ee93e3-1688164225746", "-customActions":[], "owner":"", "eventId":"b3dee76d-a50e-4f4a-b672-adbacadbf49e", "_parsedData":{ "custom":"false", "_oldAlert":{ "owner":"", "_internalDetails":{ "incident-raw-id":"8b75f063-937c-4277-80d4-86d4b301ce27", "incident-alert-type":"Associated" }, "closedBy":"", "acknowledged":"false", "-actions":[], "count":"1", "acknowledgedBy":"", "source":"xyz@mytest.com", "_details":{"incident-alert-type":"Associated" }, "message":"This is a high priority alert", "priority":"P2", "snoozed":"false", "seen":"false", "-responders":[], "-tags":[], "lastAcknowledgeTime":"0", "entity":"", "lastOccurredAt":"2023-06-30T22:30:25.746Z", "status":"open", "updatedAt":"1688164230672000070" }, "_newAlert":{ "owner":"", "_internalDetails":{ "incident-raw-id":"8b75f063-937c-4277-80d4-86d4b301ce27", "incident-alert-type":"Associated" }, "closedBy":"", "acknowledged":"false", "-actions":[], "count":"1", "acknowledgedBy":"", "source":"xyz@mytest.com", "_details":{ "incident-alert-type":"Associated" }, "message":"This is a high priority alert", "priority":"P2", "snoozed":"false", "seen":"false", "-responders":[], "-tags":[], "lastAcknowledgeTime":"0", "entity":"", "lastOccurredAt":"2023-06-30T22:30:25.746Z", "status":"open", "updatedAt":"1688164230757318015" }, "eventTime":"2023-06-30T22:30:30.764Z", "action":"AddDetails", "_source":{ "sourceType":"incident", "domain":"incident", "type":"request", "configType":"incident" }, "_customer":{ "cloudId":"336fac08-6a32-4272-86a4-8dd71505d33b", "name":"jsmops.env", "timeZone":"Europe/Sofia", "id":"7471af39-b2fd-4296-a7f1-c51dd4a6bd85", "locale":"en_US", "activationId":"28467559-c62f-443d-9877-c4879fb7649b" }, "_metadata":{ "createdAt":"2023-06-30T22:30:25.746Z", "tinyId":"803", "closeTime":"-1", "alias":"5d3973e2-ebcd-4ef9-9cee-4ce0e2ee93e3-1688164225746", "description":"", "id":"5d3973e2-ebcd-4ef9-9cee-4ce0e2ee93e3-1688164225746", "_integration":{"id":"0e0b127f-a89a-46eb-831a-b7c1bae17605", "type":"API" }, "ownerTeamId":"", "-customActions":[] }, "actionOwnerDisplay":"System", "timestamp":"2023-06-30T22:30:30.764Z" }, "-newlyAddedTags":[], "oldPriority":"P2", "integrationId":"6e422287-b320-4a37-90c7-44ba50f67ad5", "_details":{ "incident-alert-type":"Associated" }, "message":"This is a high priority alert", "priority":"P2", "_actionSource":{ "sourceType":"incident", "domain":"incident", "type":"request", "configType":"incident" }, "-responders":[], "-tags":[], "actionOwnerDisplay":"System", "-removedTags":[], "status":"open" }
```

--------------------------------

### Search using startOfMonth()

Source: https://support.atlassian.com/jira-service-management-cloud/docs/jql-functions

Examples of filtering work items relative to the start of the current month.

```JQL
created > startOfMonth()
```

```JQL
created > startOfMonth("-1")
```

```JQL
created > startOfMonth("+14d")
```

--------------------------------

### Search using startOfWeek()

Source: https://support.atlassian.com/jira-service-management-cloud/docs/jql-functions

Examples of filtering work items relative to the start of the current week, considering configured start-of-week settings.

```JQL
created > startOfWeek()
```

```JQL
created > startOfWeek("+1d")
```

```JQL
created > startOfWeek("-1")
```

--------------------------------

### Configure and start JEC with environment variables on Linux

Source: https://support.atlassian.com/jira-service-management-cloud/docs/run-jira-edge-connector

Set configuration source and paths via environment variables before starting the service.

```Shell
sudo systemctl set-environment JEC_CONF_SOURCE_TYPE=git sudo systemctl set-environment JEC_CONF_GIT_URL=git@gitlab.com:metehan2/test-private-conf.git sudo systemctl set-environment JEC_CONF_GIT_PRIVATE_KEY_FILEPATH=~/.ssh/id_rsa sudo systemctl set-environment JEC_CONF_GIT_FILEPATH=~/jec/conf/jec-config.json  sudo systemctl start jec 
```

```Shell
sudo systemctl set-environment JEC_CONF_SOURCE_TYPE=local  sudo systemctl set-environment JEC_CONF_LOCAL_FILEPATH=~/jec/conf/jec-config.json sudo systemctl start jec 
```

--------------------------------

### Handle RPM Installation Conflicts

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-zabbix

Use these commands to bypass dependency or installation errors when installing the Zabbix RPM package.

```bash
rpm -i jsm-zabbix-1.0.4-rpm-x86-64.rpm --nodeps
```

```bash
rpm -i jsm-zabbix-1.0.4-rpm-x86-64.rpm --force
```

--------------------------------

### Configure OEM OS Command

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-oracle-enterprise-manager-oem

Example command line configuration for the OEM OS Command integration, including API key, teams, and tags.

```bash
/etc/jsm/send2jsm -apiKey c193179e-4e72-43f4-b211-cdd0b029132f -teams "team1,team2" -tags "tag1,tag2"
```

--------------------------------

### Implement deployment gating in Jenkinsfile

Source: https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins

A complete example showing both the request creation stage and the polling approval gate stage.

```Groovy
    stage('Request approval') { // Raise change request         steps {             echo 'Raise change request...'             jiraSendDeploymentInfo(site:'<YOUR-SITE>.atlassian.net',                     environmentId:'us-prod-1',                     environmentName:'us-prod-1',                     environmentType:'production',                     state:"pending",                     enableGating:true,                      serviceIds: [                       '<YOUR-SERVICE-ID>'                     ]                 )         }     }     stage("Approval gate") { // Check request status         steps {             retry(20) { // Poll every 30s for 10min                 waitUntil {                     sleep 30                     checkGatingStatus(                       site:'<YOUR-SITE>.atlassian.net',                        environmentId:'us-prod-1'                     )                 }             }            }     }
```

--------------------------------

### Install Nagios RPM package

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-nagios

Use these commands to bypass dependency or installation errors when installing the Nagios RPM package.

```bash
rpm -i jsm-nagios-1.0.4-rpm-x86-64.rpm --nodeps
```

```bash
rpm -i jsm-nagios-1.0.4-rpm-x86-64.rpm --force
```

--------------------------------

### Install OP5 Monitor Package

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-itrs-op5-monitor

Commands to download and install the Jira Service Management plugin for Red Hat-based OP5 distributions.

```bash
wget https://linkTo.the.OP5Package
```

```bash
rpm -i jsm-op5-<your_version>.rpm
```

--------------------------------

### Install Icinga RPM package with overrides

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-icinga-2

Use these commands to bypass dependency or installation errors when installing the RPM package.

```bash
rpm -i jsm-icinga2-1.0.4-rpm-x86-64.rpm --nodeps
```

```bash
rpm -i jsm-icinga2-1.0.4-rpm-x86-64.rpm --force
```

--------------------------------

### Install Opsview Plugin on RedHat-based Distributions

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-opsview

Use the rpm command to install the plugin package on RedHat-based systems.

```bash
sudo rpm -i jsm-opsview-<your_version>.rpm # for Opsview v6 and above sudo rpm -i jsm-opsviewv6-<your_version>.rpm
```

--------------------------------

### Install JEC on Debian-based distributions

Source: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-librenms

Command for installing the JEC Debian package.

```bash
dpkg -i jsm-librenms-<your_version>.deb
```
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