Respond.io

https://respond.io/help/

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Respond.io is a messaging platform that enables businesses to communicate with customers across...

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### Incoming Webhook payload example: nested JSON

Source: https://respond.io/help/workflows/workflow-triggers

Example payload with nested custom_fields. Use $.custom_fields.phone as the JSON key to save the phone number.

```json
{   
    "custom\_fields": {   
        "firstName": "John",   
        "lastName": "Doe",   
        "locale": "en\_GB",   
        "timezone": "5",   
        "gender": "male",   
        "phone": "123123",   
        "email": "zy@respond.io",   
        "customerid": "1"  
    },   
    "created\_at": 1575618542  
}
         
```

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### Receptionist template: Assign to agent or team instructions

Source: https://respond.io/help/ai-agents/getting-started-with-ai-agents

Example instructions for the Assign to agent or team action in the Receptionist template. Use '@' to mention an agent or team in the instructions box.

```text
- If the inquiry is about issues, assign to @Support Team. 
- If the inquiry is about pricing, assign to @Sales Team. 
- If the intent is unclear, assign to @General Inquiries. 
- If the Contact requests a human, assign to anyone in the Workspace.
```

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### Incoming Webhook payload example: flat JSON

Source: https://respond.io/help/workflows/workflow-triggers

Example payload for the Incoming Webhook trigger. Use $.phone as the JSON key to save the phone number.

```json
{   
    "name": "Jason",   
    "zip\_codes": "12345",   
    "phone": "123123"   
}
         
```

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