IPscape

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IPscape is a cloud contact centre platform that provides multichannel customer engagement, agent...
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### Example Custom Processing URL with Parameters

Source: https://knowledgehub.ipscape.com/Workspace/campaign-scripts

Shows the URL format to enter into the Value Settings dialog: the full URL of the external script including parameters in square brackets if they need to be read from the database. Example sends a member name to http://xyz.com to get the member class.

```plaintext
https://xyz.com?member_name=[memb_name]&required_field=class
```

--------------------------------

### ScreenPop Rule Example

Source: https://knowledgehub.ipscape.com/Integrations/Salesforce-CTI-Adapter.1992753153.html

Example of a rule with callType, searchOnly, and map configuration.

```json
{
    "callType": [
        "preview",
        "predictive"
    ],
    "searchOnly": false,
    "map": [
        {
            "name": "customerKey",
            "type": "string",
            "path": "interaction.leadData.customData.key=customer_key[value]"
        }
    ]
}
```

--------------------------------

### Custom Settings File Example

Source: https://knowledgehub.ipscape.com/Integrations/Salesforce-CTI-Adapter.1992753153.html

Example of the custom settings file format for mapping IPscape fields to Salesforce custom fields and configuring CTI integration options.

```json
{
    "Salesforce": {
        "scripts": [
            {
                "src": "https://<your Salesforce instance>.salesforce.com/support/api/59.0/lightning/opencti.js"
            },
            {
                "src": "https://developer.onipscape.com/integrations/ipscape-salesforce.v1.0.1-beta.2.min.js",
                "type": "module"
            }
        ],
        "config": {
            "options": {
                "disableListRefresh": false,
                "popTaskOnWrap": true,
                "createTaskOnPreview": true,
                "apex": {
                    "getCapabilities": "IpscapeHelper::getCapabilities"
                }
            },
            "customObjects": [],
            "screenPop": {
                "default": {
                    "map": [
                        {
                            "name": "phone",
                            "type": "phone",
                            "format": "local",
                            "path": "interaction.activity.customerCli"
                        }
                    ]
                },
                "rules": []
            },
            "dataMap": [
                {
                    "name": "ipSCAPE_Time_In_Queue__c",
                    "type": "date",
                    "path": "interaction.activity.timeInQueue"
                },
                {
                    "name": "ipSCAPE_AgentName__c",
                    "type": "string",
                    "path": "agent.agentDisplayName"
                },
                {
                    "name": "ipSCAPE_campaign__c",
                    "type": "string",
                    "path": "interaction.campaign.title"
                }
            ],
            "inCallComponents": {
                "title": "Salesforce",
                "body": [
                    {
                        "component": "select",
                        "name": "whoId",
                        "disabled": false,
                        "placeholder": "Select person",
                        "options": []
                    },
                    {
                        "component": "select",
                        "name": "whatId",
                        "disabled": false,
                        "placeholder": "Select related",
                        "options": []
                    }
                ]
            }
        }
    }
}
```
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