Help Scout

https://docs.helpscout.com/
Admin
Help Scout is a customer service platform that provides tools like an email-based help desk (Inbox),...
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### Remove Help Scout SPF Entry

Source: https://docs.helpscout.com/article/58-spf-records

Examples showing the removal of the Help Scout include statement from an existing SPF record.

```text
v=spf1 include:_spf.google.com include:helpscoutemail.com ~all
```

```text
v=spf1 include:_spf.google.com ~all
```

--------------------------------

### Configure CSP Level 3 for Beacon

Source: https://docs.helpscout.com/article/815-csp-settings-for-beacon

Use this configuration for strict CSP level 3 implementations by adding a random nonce to the Beacon script tag.

```text
Content-Security-Policy:
    object-src 'none';
    script-src 'nonce-{random}' 'unsafe-inline' 'unsafe-eval' 'strict-dynamic' https: http:;
    base-uri 'none';
    report-uri https://your-report-collector.example.com
```

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### Add a background image to the site

Source: https://docs.helpscout.com/article/835-css-styles-to-snag

Applies a fixed background image to the entire body of the site.

```css
body:after {
background: #fff url(https://i.ytimg.com/vi/kxfeTcty3Do/maxresdefault.jpg) no-repeat top center fixed;
background-size: cover;
opacity: 1;
content: "";
top: 0;
left: 0;
bottom: 0;
right: 0;
position: fixed;
z-index: -1;  
}
```

--------------------------------

### Configure CSP Level 1 or 2 for Beacon

Source: https://docs.helpscout.com/article/815-csp-settings-for-beacon

Add these specific directives to your CSP header to ensure Beacon functions correctly on older CSP standards.

```text
connect-src:
    https://beaconapi.helpscout.net
    https://chatapi.helpscout.net
    https://d3hb14vkzrxvla.cloudfront.net
    https://sockjs-helpscout.pusher.com
    wss://*.pusher.com 
child-src: // only needed if your Docs content includes any of the video sources below
    https://www.youtube.com
    https://player.vimeo.com
    https://fast.wistia.net
    https://www.loom.com
    https://share.getcloudapp.com
style-src:
    'unsafe-inline'
    https://fonts.googleapis.com
    https://beacon-v2.helpscout.net
font-src:
    data:
    https://fonts.gstatic.com
    https://beacon-v2.helpscout.net
base-uri:
    https://docs.helpscout.net
script-src:
    'unsafe-inline'
    https://beacon-v2.helpscout.net
frame-src:
    https://beacon-v2.helpscout.net
object-src:
    https://beacon-v2.helpscout.net
img-src:
    https://*.gravatar.com
    https://beacon-v2.helpscout.net
    https://d33v4339jhl8k0.cloudfront.net
    https://chatapi-prod.s3.amazonaws.com/
media-src:
    https://beacon-v2.helpscout.net
```

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### Pre-fill New Conversation URL

Source: https://docs.helpscout.com/article/833-help-scout-hack-pack

Use this URL structure to open a new conversation window with pre-populated fields like the subject line.

```text
https://secure.helpscout.net/mailbox/[INBOX-SLUG]/new-ticket/?subject=Help+Scout+is+the+best
```
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