Zoho CRM

https://help.zoho.com/portal/en/kb/crm

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### Create Call Quality record from call details

Source: https://help.zoho.com/portal/en/kb/crm/use-case/articles/assess-call-quality-review-performance

This Deluge script is used in a custom function to create a new record in the 'Call Quality' module after an outbound call is completed. It retrieves the call details, builds a map with the required fields, and posts the data to the CRM API. The script includes commented-out lines for an alternative approach using zoho.crm.createRecord.

```Deluge
createCallQualityMp = Map();

createCallQualityMp.put("Name",callDetails.get("Subject"));

createCallQualityMp.put("Owner",callDetails.get("Owner").get("id"));

createCallQualityMp.put("Call_Recording","https://www.zohoapis.com/crm/v2/Call_Quality" + callId + "?sub_module=Calls");

createCallQualityMp.put("Call_Duration",callDetails.get("Call_Duration"));

contactId = callDetails.get("Who_Id");

if(contactId != null && contactId != "")

{

createCallQualityMp.put("Contact",contactId.get("id"));

getContactDetails = zoho.crm.getRecordById("Contacts",contactId.get("id"));

createCallQualityMp.put("Email",getContactDetails.get("Email"));

}

createCallQualityMp.put("Call_Type",callDetails.get("Call_Type"));

createArry = List();

createArry.add(createCallQualityMp);

createDataStr = {"data":createArry,"trigger":{"workflow"}};

createJsonStr = createDataStr.toString();

// createCallQualityResponse = zoho.crm.createRecord("Call_Quality",createCallQualityMp);

// info createCallQualityResponse;

createCallQualityResponse = invokeurl

[

url :"https://www.zohoapis.com/crm/v2/Call_Quality"

type :POST

parameters:createJsonStr

headers:{"Authorization":"2412c2f4061718fb297150ecb515b10e"}

];
info createCallQualityResponse;
```

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