ServiceDesk Plus

https://help.servicedeskplus.com
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ServiceDesk Plus is a comprehensive IT service management (ITSM) solution that provides help desk,...
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### Start ServiceDesk Plus Server on Linux

Source: https://help.servicedeskplus.com/introduction/start-servicedeskplus-server.html%24CentOS

Execute the run.sh script from the bin directory to start the server.

```bash
$ sh run.sh
```

--------------------------------

### Install ServiceDesk Plus as a Linux Service

Source: https://help.servicedeskplus.com/introduction/start-servicedeskplus-server.html%24Linux

Commands to copy the service script, set permissions, create a log file, and start the service.

```bash
cp servicedesk.txt /etc/init.d/servicedesk
```

```bash
chmod +x servicedesk
```

```bash
touch /var/log/servicedesk-plus.log
```

```bash
systemctl start servicedesk
```

```bash
service servicedesk start
```

--------------------------------

### Start database with startDB.bat/sh

Source: https://help.servicedeskplus.com/database-migration-tool%24bundle-postgres-different

Command to start the Postgres server from the build directory bin folder.

```batch
startDB.bat/sh
```

--------------------------------

### Example: Create sdpadmin user

Source: https://help.servicedeskplus.com/external-postgresql%24setup-postgresql

Example command to create a user named sdpadmin with the password 'password'.

```sql
CREATE USER sdpadmin WITH CREATEDB LOGIN REPLICATION ENCRYPTED PASSWORD 'password';
```

--------------------------------

### Start ServiceDesk Plus Service

Source: https://help.servicedeskplus.com/introduction/start-servicedeskplus-server.html%24CentOS

Use systemctl or service commands to start the application as a background process.

```bash
systemctl start servicedesk
service servicedesk start
```

--------------------------------

### Interactive patch installation with UpdateManager.sh

Source: https://help.servicedeskplus.com/introduction/upgrade-service-pack.html%24patch

Use the -c option to run UpdateManager.sh in console mode, which guides the user through the patch installation steps.

```shell
sh UpdateManager.sh -c
```

--------------------------------

### Get List of Requests API Call

Source: https://help.servicedeskplus.com/basic-concepts-of-deluge

Example of using invokeurl to retrieve a list of requests from the IT help desk.

```Deluge
resp = invokeurl

[

url: "http://servername:portnumber/api/v3/requests"

type:GET

parameters: {"TECHNICIAN_KEY":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx","PORTALID":<HELPDESKID>}

];
```

--------------------------------

### Start PostgreSQL server with pg_ctl.exe

Source: https://help.servicedeskplus.com/database-migration-tool%24bundle-postgres-different

Command to start the destination Postgres server from the pgsql/bin directory. Replace <installation-directory> with the actual path.

```batch
pg_ctl.exe start -D "<installation-directory>\ServiceDesk\pgsql\data"
```

--------------------------------

### Update scheduled import time

Source: https://help.servicedeskplus.com/automatically-import-users

Use this query to set the start time for the automatic import. The example shows setting the time to 20-August-2040 at 18:00:44.

```sql
update task_input set schedule_time='yyyy-mm-dd hh:mm:ss' where schedule_id in (select schedule_id from schedule where schedule_name like 'csvuserimportschedule');
```

```sql
update task_input set schedule_time='2040-08-20 18:00:44' where schedule_id in (select schedule_id from schedule where schedule_name like 'csvuserimportschedule');
```

--------------------------------

### Install ServiceDesk Plus as a Linux Service

Source: https://help.servicedeskplus.com/introduction/start-servicedeskplus-server.html%24CentOS

Copy the service script to the init.d directory.

```bash
cp servicedesk.txt /etc/init.d/servicedesk
```

--------------------------------

### Extract dbMigrationFileBackup.ezip in Linux using 7zzs

Source: https://help.servicedeskplus.com/database-migration-tool%24bundle-postgres-different

Command to extract the password-protected dbMigrationFileBackup.ezip on Linux. Replace placeholders with actual paths. Example provided for a typical installation.

```bash
<installation-directory>/tools/archiver/linux/x86-64/7zzs x <dbmigrationfilebackup.ezip location> -y -o<installation directory>
```

```bash
/home/user/workspace/builds/AdventNet/ME/ServiceDesk/tools/archiver/linux/x86-64/7zzs x /home/user/migrationFiles/dbMigrationFileBackup.ezip -y -o/home/user/workspace/builds/AdventNet/ME/ServiceDesk/
```

--------------------------------

### Generate Keystore File

Source: https://help.servicedeskplus.com/introduction/install-ssl.html%24Step3a

Execute this command in the <SDP-home>/jre/bin directory to create a new keystore file. Replace <URL> and <servername> with your specific environment details.

```bash
keytool -genkey -alias <URL> -keyalg RSA -ext san=dns:<URL>,dns:<servername> -keysize 2048 -keystore sdp.keystore
```

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### Extract dbMigrationFileBackup.ezip in Windows using 7za.exe

Source: https://help.servicedeskplus.com/database-migration-tool%24bundle-postgres-different

Command to extract the password-protected dbMigrationFileBackup.ezip on Windows. Replace placeholders with actual paths. Example provided for a typical installation.

```bash
<installation-directory>\tools\archiver\windows\x86-64\7za.exe x <dbmigrationfilebackup.ezip location> -y -o<installation directory>
```

```bash
D:\Destination\AdventNet\ME\ServiceDesk\tools\archiver\windows\x86-64\7za.exe x D:\migrationfiles\dbMigrationFileBackup -y -oD:\Destination\AdventNet\ME\ServiceDesk
```
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