Altitude

https://docs.enghouseinteractive.com/altitude/8.7/en-US/
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### Integration Server API Example: Start WhatsApp Interaction

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Product_Evolution_Guide/Features/altitude-335.html

Example code snippet showing how to start a WhatsApp interaction using the Integration Server APIs. Found in the 'Messaging with CTLive' user manual.

```json
{
  "action": "start_interaction",
  "channel": "WhatsApp",
  "to": "<customer_phone_number>"
}
```

--------------------------------

### General Configuration Parameters Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Server_and_Database/Configuration_Files/altitude-uci-server-config.html

Illustrates common general configuration parameters for the Altitude uCI Server, including mode, contact center name, home binaries path, license server address, start batch file, document repository path, installation type, and authentication service URL.

```xml
<MODE>server</MODE>
<CONTACT_CENTER_NAME>easy</CONTACT_CENTER_NAME>
<!-- Directory added to the PATH environment variable -->
<HOME_BIN>C:\Program Files (x86)\Altitude\Altitude uCI 8\Altitude uCI Server\easy\bin\</HOME_BIN>
<LMS_ADDR>localhost:1770</LMS_ADDR>
<START_BATCH>C:\Program Files (x86)\Altitude\Altitude uCI 8\Altitude uCI Server\easy\local\easy_arc.bat</START_BATCH>
<DOCM_REPOSITORY_PATH>C:\ProgramData\Altitude\Altitude uCI 8\Altitude uCI Server\easy\Documents\</DOCM_REPOSITORY_PATH>
<INSTALLATION_TYPE>stand-alone</INSTALLATION_TYPE>
<AUTH_SERV>https://ccserver.mycompany.com:5100</AUTH_SERV>
```

--------------------------------

### Example Authentication Service Installation with Oracle

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-install-auth-service-oracle.html?tocid=1_2_1_4

This command demonstrates how to install or upgrade the Authentication Service using Chocolatey, specifying Oracle as the database type and providing various configuration parameters for certificates, database connection, signing keys, and service user.

```powershell
choco upgrade altitude.authentication-service -y --source "C:\AuthService;chocolatey" --params "'/InstallDir: /LogsDir: /HttpsPort: /CertSource:file /CertPath:C:\Certificates\CustomerSupport\server_certificate.pfx /CertPassword:MyCustP0rtalPa$$ /DatabaseType:oracle /DBHost:localhost /DBPort: /DBServiceName:authservicedb /DBUser:auth-service /DBPassword:Auth!Serv1ce /SigningKeys:file|C:\Certificates\Self-Signed\cert.pfx|Cert1f#Pa$$w0rd /BuiltinUrisMP: /BuiltinUrisAgentWeb: /ServiceUser:'"
```

--------------------------------

### Agent Lite SSO with GET Request Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/System_Administration/concept/single-sign-on-architecture.html

Illustrates how to perform a GET request to initiate single sign-on for Agent Lite. This method is suitable for shorter authentication strings due to query string length limitations.

```http
GET /uAgentWeb8Mobile?securitytokenuser=someuser&securitytoken=sometoken
```

--------------------------------

### Start WhatsApp Conversation

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Digital_Channels_and_AI/Messaging_with_CTLive/example/is-examples-intro.html

Shows how to initiate a WhatsApp conversation using the Integration Server API. This example assumes a valid WhatsApp number and template are available.

```csharp
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;

using Altitude.Integration.Api;
using Altitude.Integration.Api.Messaging;

namespace Altitude.Integration.Examples.Messaging
{
    public class StartWhatsAppConversationExample
    {
        public async Task StartConversationAsync(IIntegrationApi api)
        {
            var conversation = new WhatsAppConversation
            {
                To = new ContactAddress { Type = ContactAddressType.PhoneNumber, Value = "+1234567890" },
                From = new ContactAddress { Type = ContactAddressType.PhoneNumber, Value = "+0987654321" },
                TemplateId = "order_confirmation",
                TemplateParameters = new Dictionary<string, string>
                {
                    { "orderId", "12345" },
                    { "customerName", "Jane Smith" }
                }
            };

            await api.Messaging.StartWhatsAppConversationAsync(conversation);
        }
    }
}
```

--------------------------------

### Install pg_hint_plan package

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/concept/install-prerequisites-altitude-uci-server.html

Install the pg_hint_plan package using apt for query optimizer hints.

```bash
sudo apt install postgresql-17-pg-hint-plan
```

--------------------------------

### Install ASP.NET using aspnet_regiis

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/concept/install-prerequisites-integration-server-uagent-web.html

Use this command if IIS is installed after the Microsoft .NET Framework to install ASP.NET. The command is located in the Microsoft .NET folder.

```bash
aspnet_regiis -i
```

--------------------------------

### Altitude SIP Phone .appinstaller Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Agent_Apps/Altitude_SIP_Phone/concept/appinstaller-example.html?tocid=2_3_1_6

This XML snippet shows a complete .appinstaller file. It specifies the application's main package, publisher details, installation URI, and update settings, including checking for updates on launch.

```xml
<?xml version="1.0" encoding="utf-8"?>
<AppInstaller
Uri="file://MyHost/AltitudeSIPPhoneSetup/Altitude.SIPPhone_x64.appinstaller" Version="8.7.1000.6" xmlns="http://schemas.microsoft.com/appx/appinstaller/2017/2">
  <MainPackage Name="Altitude.SIPPhone" Version="8.7.1000.6"
Publisher="CN=Enghouse Systems Limited, O=Enghouse Systems Limited, L=Markham, S=Ontario, C=CA, SERIALNUMBER=604260, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Ontario, OID.1.3.6.1.4.1.311.60.2.1.3=CA"
Uri="file://MyHost/AltitudeSIPPhoneSetup/Altitude.SIPPhone_8.7.1000.6_x64.msix" ProcessorArchitecture="x64" />
  <UpdateSettings>
    <OnLaunch HoursBetweenUpdateChecks="0" />
  </UpdateSettings>
</AppInstaller> 
```

--------------------------------

### Altitude SIP Phone .appinstaller Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Agent_Apps/Altitude_SIP_Phone/concept/appinstaller-example.html

This XML snippet shows a complete .appinstaller file. It specifies the installation URI, version, package details, and update check interval for the Altitude SIP Phone. Use this to automate installations and updates from a network share.

```xml
<?xml version="1.0" encoding="utf-8"?>
<AppInstaller
Uri="file://MyHost/AltitudeSIPPhoneSetup/Altitude.SIPPhone_x64.appinstaller"
Version="8.7.1000.6" xmlns="http://schemas.microsoft.com/appx/appinstaller/2017/2">
  <MainPackage Name="Altitude.SIPPhone" Version="8.7.1000.6"
Publisher="CN=Enghouse Systems Limited, O=Enghouse Systems Limited, L=Markham, S=Ontario, C=CA, SERIALNUMBER=604260, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Ontario, OID.1.3.6.1.4.1.311.60.2.1.3=CA"
Uri="file://MyHost/AltitudeSIPPhoneSetup/Altitude.SIPPhone_8.7.1000.6_x64.msix" ProcessorArchitecture="x64" />
  <UpdateSettings>
    <OnLaunch HoursBetweenUpdateChecks="0" />
  </UpdateSettings>
</AppInstaller> 
```

--------------------------------

### Install Authentication Service with Parameters

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/High_Availability/task/how-to-install-auth-service-sqlserver.html

Use this choco upgrade command in PowerShell (as administrator) to install the Authentication Service. Specify source, installation directory, logs directory, HTTPS port, and certificate details as needed.

```powershell
choco upgrade "C:\AuthService\AuthService.1000.nupkg" --source "C:\AuthService\" --installDir "C:\Program Files\Altitude\Altitude uCI 8\Altitude Authentication Service" --logsDir "C:\ProgramData\Altitude\Altitude uCI 8\Logs\Altitude Authentication Service" --httpsPort "443" --certSource "file" --certPath "C:\certs\auth.pfx" --certPassword "password"
```

--------------------------------

### Install HAProxy

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/High_Availability/task/install-haproxy.html

Execute these commands on each node to update package lists and install the HAProxy package.

```bash
sudo apt update
sudo apt install haproxy
```

--------------------------------

### Get User-Defined Enumerated Field Table Schema

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/APIs/uAgent_Web_API/autoref/instance/get-user-defined-enumerated-field-table-schema.html

Call this method to retrieve the table schema for user-defined enumerated fields. No specific setup or imports are shown in this example.

```csharp
TableSchema GetUserDefinedEnumeratedFieldTableSchema()
```

--------------------------------

### Run ACC Dialer First-Time Setup with Sudo

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-install-acc-dialer.html?tocid=6_1_1_0

If you encounter permission issues, run the first-time setup script using sudo.

```bash
sudo ./scripts/first-time-setup.sh
```

--------------------------------

### Download Click-to-call Sample Files

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Telephony/Altitude_vBox_51/ref/trunk-click.html

Downloads a .zip file containing a tutorial, Java applet, JavaScript API, and configuration file for Click-to-call functionality. The unzipped content should be placed on an HTTP server.

```bash
Download as .zip files
```

--------------------------------

### Get Altitude SIP Phone Installation Location

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Agent_Apps/Configuration_Files/altitude-softphone.html

Retrieves the installation directory of the Altitude SIP Phone application using PowerShell. This command requires administrator privileges.

```powershell
Get-AppxPackage Altitude.SIPPhone
```

--------------------------------

### Run ACC Dialer First-Time Setup

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-install-acc-dialer.html

Execute the initial setup script for ACC Dialer from the extracted folder. Use 'sudo' if running as a non-root user.

```bash
./scripts/first-time-setup.sh
```

```bash
sudo ./scripts/first-time-setup.sh
```

--------------------------------

### ASL Example: Start WhatsApp Interaction

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Product_Evolution_Guide/Features/altitude-335.html

Example ASL code snippet demonstrating how to initiate a WhatsApp interaction using CTLive. Found in the 'Messaging with CTLive' user manual.

```ASL
start outbound interaction "WhatsApp" with "<customer_phone_number>"
```

--------------------------------

### Run ACC Dialer First-Time Setup

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-install-acc-dialer.html?tocid=6_1_1_0

Execute this script to perform the initial setup of ACC Dialer. Ensure you are in the extracted folder.

```bash
./scripts/first-time-setup.sh
```

--------------------------------

### Check Authentication Service Update Level

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-check-the-update-level-authentication-service.html?tocid=1_2_1_8

Run this command in PowerShell as administrator on the server where the Authentication Service is installed to see its update level. This command queries Chocolatey for installed packages starting with 'altitude.authentication-service'.

```powershell
choco list --id-starts-with altitude.authentication-service
```

--------------------------------

### PostgreSQLReplication Configuration Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Server_and_Database/Configuration_Files/rdb-windows-service-replication.html

XML configuration for setting up PostgreSQL replication. This includes parameters for both the subscriber and publisher databases, as well as the publication and subscription names.

```xml
<PostgreSQLReplication>
  <Subscriber>
    <Host>pgsqldbserver</Host>
    <Port>5432</Port>
    <Username>easy_replica</Username>
    <Password>My!P@ssw=rd</Password>
    <Database>server8_rdb</Database>
  </Subscriber>
  <Publisher>
    <Host>pgsqldbserver</Host>
    <Port>5432</Port>
    <Username>easy</Username>
    <Password>My!P@ssw=rd</Password>
    <Database>easy</Database>
  </Publisher>
  <PublicationName>rdb_publication</PublicationName>
  <SubscriptionName>rdb_subscription</SubscriptionName>
</PostgreSQLReplication>
```

--------------------------------

### Initialize Docker Swarm

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-install-acc-dialer.html?tocid=6_1_1_0

Start the Docker swarm service. This command is typically executed only once during the initial setup.

```bash
docker swarm init
```

--------------------------------

### Instance Configuration Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Server_and_Database/Configuration_Files/license-config.html

Defines the name and port for a License Manager instance. This is a fundamental part of the configuration.

```xml
<instance name="easy_lms" port="1770">
...
</instance>
```

--------------------------------

### IVR Get Digits Node Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Development/Altitude_Scripting_Language_Examples/ref/ivr-get-digit.html

This snippet shows how to use the 'get digits' node to play an audio file, capture a 4-digit PIN, and handle valid input, invalid input, timeouts, and errors. The 'get digits' action uses input timeouts defined by the 'set audio' action.

```ASL
node "PIN" {
  variables { Pin: text(4) }
  on enter {
    play { file <"enterpin.wav"> }
  }
  node loop {
    clear digits
    get digits into Pin {
      input mode size 4
      on digits  do {
        if ValidPin(Pin) then { goto node 'MENU' }
                                    else { play { file <"badpin-repeat.wav"> } }
      }
      on timeout do { discard script }
      on error   do { discard script }
} } }
```

--------------------------------

### Install Authentication Service with SQL Server Parameters

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/High_Availability/task/how-to-install-auth-service-sqlserver.html

Use this command to install the Authentication Service with SQL Server, specifying all necessary parameters for database connection, certificates, and application URIs.

```powershell
choco upgrade altitude.authentication-service -y --source "C:\AuthService;chocolatey" --params "'/InstallDir: /LogsDir: /HttpsPort: /CertSource:file /CertPath:C:\Certificates\CustomerSupport\server_certificate.pfx /CertPassword:MyCustP0rtalPa$$ /DatabaseType:sqlserver /DBServer:localhost /DBDatabase:authservicedb /DBUser:auth-service /DBPassword:Auth!Serv1ce /SigningKeys:file|C:\Certificates\Self-Signed\cert.pfx|Cert1f#Pa$$w0rd /BuiltinUrisMP: /BuiltinUrisAgentWeb: /ServiceUser:'"
```

--------------------------------

### dbPort Preview Mode Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Server_and_Database/Configuration_Files/dbport.html

Run dbPort in preview mode to see the proposed database schema changes without applying them. This output shows the instance name, versions, and configuration settings.

```text
dbPort configuration:
    Instance name: 'easy'
    Source version: '8.1.1', revision: 10300
    Destination version: '8.1.1', revision: 12001
    Preview mode: ON
    Segmentation mode: OFF

Starting database port.
Appending in table report_template column explorable  with type :smallint : with def val = 0.
...
Creating view business_obj as select * from ph_business_obj where status < 100
...
Dropping index ixactivity_his_not_scored on table activity_history
...
Stamping new version [8.1.1,12001]...
Port successful.
```

--------------------------------

### While Loop Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Development/Altitude_Scripting_Language_Reference/ref/action/control-flow.html

Executes actions repeatedly as long as a condition remains true. The condition is checked at the start of each iteration.

```Altitude Scripting
while a <> b do {
  if a > b then { a := a - b }
          else { b := b - a }
}
```

--------------------------------

### Node appSettings Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Connectors/Configuration_Files/aer2qms-exe-config.html

This snippet shows the basic appSettings structure for Node.js applications.

```xml
<appSettings>
  <add key="QMS:User" value="admin" />
  <add key="QMS:Password" value="admin" />
  <add key="QMS:FlagProfile" value="Altitude" />
  <add key="QMS:NewUsers:CreateMultiple" value="false" />
  <add key="QMS:NewUsers:SecurityProfile" value="Agent" />
  <add key="QMS:NewUsers:CallRecordingLicense" value="true" />
  <add key="QMS:NewUsers:ScreenRecordingLicense" value="true" />
  <add key="QMS:NewUsers:ConcurrentLicense" value="true" />
  <add key="QMS:MaxConcurrentImports" value="10" />
</appSettings>
```

--------------------------------

### Get Selection Range from Input Element

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Development/Altitude_Scripting_Language_Reference/ref/action/elem-input.html

Retrieves the start and end positions of the current text selection in an input element and assigns them to specified integer variables.

```ASL
input Text [in window Integer]
  get selection start into IntegerVAR end into IntegerVAR
```

--------------------------------

### Check Connector for QMS Update Level

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-check-the-update-level-connector-qms.html

Use this command in an administrator PowerShell session to list installed packages starting with 'altitude.qms.' to identify the Connector for QMS version.

```powershell
choco list --id-starts-with altitude.qms..
```

--------------------------------

### WebRTC Node Configuration Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Agent_Apps/Configuration_Files/integration-config.html

Example of how to configure the WebRTC node in the Web.config file. This includes settings for secure connections, passwords, and STUN/TURN servers.

```xml
<WebRTC>
  <secureConnection>true</secureConnection>
  <password>xxxx</password>
  <stunServers>stun.l.google.com:19302</stunServers>
  <turnServers></turnServers>
</WebRTC>
```

--------------------------------

### Standard Fields Mapping Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Connectors/Configuration_Files/aer2qms-exe-config.html

This snippet shows a typical configuration for mapping standard fields between QMS and Altitude Enterprise Recording. Ensure that the AerName attributes match your Altitude Enterprise Recording installation.

```xml
<FieldsMapping>
  <add QmsName="AgentExtension" AerName="Alt Station" />
  <add QmsName="AgentTeam" AerName="19_CpOrTeam" />
  <add QmsName="AgentUserName" AerName="9_AgentUserName" />
  <add QmsName="CampaignId" AerName="" />
  <add QmsName="CampaignName" AerName="" />
  <add QmsName="ContactUniqueId" AerName="" />
  <add QmsName="InteractionId" AerName="" />
  <add QmsName="InteractionKey" AerName="" />
  <add QmsName="RecordingKey" AerName="17_RecKey" />
  <add QmsName="ScriptSessionId" AerName="" />
  <add QmsName="ServiceId" AerName="" />
  <add QmsName="ServiceName" AerName="10_ServiceName" />
</FieldsMapping>
```

--------------------------------

### Building and Deploying a Managed DLL

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Development/Altitude_Scripting_Language_Reference/ref/dll/managed-dlls.html

Steps for compiling the C# project into a DLL and placing it in the correct ASL directory for use.

```text
1. In Visual Studio, right-click the project in Solution Explorer and select "Build".
2. Locate the generated DLL file in the project's \bin\Debug or \bin\Release folder.
3. Copy the DLL file to the ASL DLLs directory (e.g., C:\Program Files\Altitude\ASL\bin).
4. Restart the ASL service or application for changes to take effect.
```

--------------------------------

### Custom Fields Mapping Example

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Connectors/Configuration_Files/aer2qms-exe-config.html

This snippet demonstrates how to map custom fields and activity outcomes from QMS to Altitude Enterprise Recording. The AerName attributes should reflect the custom naming conventions in your Altitude Enterprise Recording setup.

```xml
<FieldsMapping>
  <add QmsName="myAttribute1" AerName="22_myAttribute1" />
  <add QmsName="O.myOutcome1" AerName="23_myOutcome1" />
  <add QmsName="O.myOutcome2" AerName="24_myOutcome2" />
</FieldsMapping>
```

--------------------------------

### Example Configuration for Altitude ASL Upgrader

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-configure-altitude-asl-upgrader.html?tocid=8_1_1_2

This is an example of the appSettings section within the upgrade-scripts.exe.config file, showing how to set various configuration parameters for the Altitude ASL Upgrader.

```xml
<appSettings>
  <add key="IS:Address" value="http://localhost/uAgentWeb8" />
  <add key="IS:RestApiVersion" value="" />
  <add key="IS:Instance:Address" value="localhost:1500" />
  <add key="IS:Instance:User" value="easy" />
  <add key="IS:Instance:Password" value="MyP@ssw0rd" />
  <add key="IS:Instance:SecureConnection" value="false" />
  <add key="Compiler:VCFolder" value="" />
  <add key="serilog:using:File" value="Serilog.Sinks.File" />
  <add key="serilog:write-to:File.path" value="upgrade-scripts.log" />
  <add key="serilog:minimum-level" value="Information" />
</appSettings>
```

--------------------------------

### Start Inbound IVR Script with Timeouts and Answer

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Development/Altitude_Scripting_Language_Examples/ref/ivr-start-inbound.html

This script discards if not inbound, sets input timeouts for 'get digits' and 'choose' actions, answers an alerting call, and proceeds to the 'NEXT' node if the call is connected.

```Altitude Scripting Language
on start {
  if @script_start_reason <> ScriptStartReason::inboundPhone then {
    discard script
  }
  set audio all   digits timeout to 30
          inter digit  timeout to 5
          first digit  timeout to 10
  goto node "ANSWER"
}

node "ANSWER" {
  on enter {
    if @phone_info.state = PhoneState::alerting then {
      answer phone wait for connected
    }

    if @phone_info.state = PhoneState::connected then {
      goto node "NEXT"
    } else {
      write log 'Discard after failing to answer in ANSWER.'
      discard script
}
}
}
```

--------------------------------

### Install Authentication Service with SQL Server

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Product_Evolution_and_Administration/Installation_Guide/task/how-to-install-auth-service-sqlserver.html?tocid=1_2_1_3

Use this choco upgrade command in PowerShell to install the Authentication Service. Specify the source path for the installation package, the installation directory, and the logs directory.

```powershell
choco upgrade --source C:\AuthService\ --InstallDir "C:\Program Files\Altitude\Altitude uCI 8\Altitude Authentication Service" --LogsDir "C:\ProgramData\Altitude\Altitude uCI 8\Logs\Altitude Authentication Service"
```

--------------------------------

### Instant Messaging Recording Start Event

Source: https://docs.enghouseinteractive.com/altitude/8.7/en-US/Development/Altitude_Scripting_Language_Reference/ref/decl/event-im.html

Called when the interaction starts being recorded. The reason for starting recording is provided.

```ASL
event instant messaging start recording(rec_start_reason: RecordingStartReason)
RecordingStartReason: enumeration {
  configuration { value 1 }
  agent { value 2 }
  supervisor { value 3 }
}
```
Tokens:
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